I am getting frequent questions about whether the home delivery self-service option is still available for Skinny Jump. The short answer is “yes”, but please read on so that I can explain the ‘but‘.
All Jump inquiries are directed to a delivery partner organisation and our preference (from both a support and financial perspective) is for people to front up to a local partner. There are now 196 publicly listed locations where people can go to get a Skinny Jump modem and new locations are being added every week.
The advantages are manifold:
(1) Partners are able more easily to assess the eligibility of the applicants;
(2) Partners are able to assist applicants set up their Skinny accounts, making sure they have a working email (and one they can remember the password for!);
(3) Partners are able to explain what customers can do with 30GB data and how they are limited to five plan renewals (total of 150GB) a month;
(4) Partners are able to explain the top up/ plan renewal process, so that customers feel confident about doing this when their first month’s internet expires;
(5) Partners are welcome to engage interpreters for customers who have English as a second language, and claim back costs from DIAA;
(6) Partners are able to offer opportunities for new internet users to participate in scheduled Stepping UP or Better Digital Futures digital literacy classes;
(7) Partners are able to develop a relationship with the customer, so that they are encouraged to return for other library services.
BUT, if for any reason the customer finds it difficult to get to a Jump partner, e.g. they could live a long way away or may have physical disabilities that prevent them from travelling, partners are welcome to use the online application form. Note that the Application Form has been amended to require the name of the person making the referral and their organisation. Applicants must also give a reason why they can’t visit a Jump partner.