Category: Modem Deliveries

We are hearing that many partners have taken our advice and have implemented a local waiting list for customers wanting a Jump modem. We would like you to share this with us – just a short email to jump@diaa.nz would help but we have an even better idea. Read on!

We have been trying for the last month or so to target shipments to partners with high turnovers by dynamically adjusting the modem re-supply trigger level. Originally this was based on the number of modems issued during the last 3 weeks, but to try and address the waiting list situation, we have progressively extended the trigger period to 6 weeks. The objective is to ensure partners have enough stock to cover the wait time for new stock (which has now escalated to over 6 weeks).

However, this was based on the assumption that there was no waitlist. Clearly, if partners have no modems, they can’t issue them and therefore it does not truly represent actual demand.

So our cunning plan is to now include your actual waitlist in the calculations. What we would like you to do is record the names of people on your waitlist in your GDoc. Enter their first and last names (columns B & C) immediately underneath the lines with IMEI numbers and the date they joined your waiting list (column E). As modems are allocated to them and profile forms completed we will transfer them from the waiting list to the active customer list.

We know this won’t solve the modem supply chain delays – that is way outside our control – but it might help to further reduce buffer stocks and help get modems to the partners that need them the most.

We also appreciated the pro-active offer from one of our partners who were happy to relocate their slow-moving stock to another partner. We immediately sent them a courier sticker to action the offer.

We also know that some partners with multiple libraries are moving stock between their venues to try and address shortages. We totally endorse this approach, with one provisio, that you send us an email (jump@diaa.nz) advising the source and destination locations and the IMEI numbers of the modems being transferred.

A Jump partner recently sent me a note wondering why the stock levels didn’t update in his Jump Register after he had submitted a couple of Profile Forms.

I was pleased to receive this message because it confirmed that this partner was (a) completing profile forms; and (b) monitoring their Jump register to ensure that the GSheet record aligned with the actual number of modems they were holding.

I suspect his question arose from a misunderstanding about our back-end processes, which in all fairness, we have probably never explained. It’s all about timings.

Alistair schedules this activity into his daily calendar, and on most days, completes everything the same day, but he doesn’t work at the speed of light (like a computer does), so this means it could be up to 24 hours before the updates take effect.

The Profile Form is a Google Form that automatically populates a Google Sheet.

Alistair, one of our DIAA team, works diligently every day transferring selected information from the Jump Profile GSheet to individual Partner Jump registers. This then updates partners’ stock counts. If this triggers a re-order alert, Alistair then places an order for the supply of more modems.

Alistair also drives DORA, our mobile learning centre, and on days when he is moving the bus, he might not get to do the updates until the next day. But he never lets us down and in that sense he is undoubtedly more reliable than a computer.

Everyone has their own way of writing dates, e.g. 5-Jul-2022, 05/07/22 (or if you are of North American heritage 07/05/22), 5 July 2022, 5-7-22, etc.

And for most things to do with Jump, you have been free to choose whatever format you prefer when entering dates in your Google registers.

But our new cunning plan to dynamically adjust your modem re-order triggers to reflect the number of modems you have issued during the last few weeks does care about date formats. We wondered why the trigger formula wasn’t working for some partners, when everyone had identical formulae.

A bit of detective work revealed the date problem – only dates in the 5-Jul-2022 format (our preferred format) were being recognised, so partners using other formats to record dates when modems were issued were being ignored.

Now I would like to say that this is the only reason why 80 partners are waiting for further modem supplies – but that is not the case. We have identified a small number who were using different date formats and have corrected these.

But the main problem continues to be with the supply chain, stretching right back to the manufacturer in China. It is now 3 weeks since the last batch of modems were supplied, which means many of you will have run out. I’m afraid the solution is not just a simple matter of correcting date formats.

Over 1000 modems are being supplied every month, but we know this is currently not enough to keep everyone stocked at an optimum level. We are hoping our new dynamic trigger system will help to direct modems to partners who have the highest turnover, but there are still mitigating circumstances outside our control.

So, please instruct all staff issuing Jump modems to make sure they use the preferred date format (5-Jul-2022) when recording the date of issue in your Jump Google registers.

Every day I receive emails from at least one of our 300+ Jump delivery partners saying they have run out of modems. Our goal is for this never to happen and despite the supply chain challenges caused by Covid, we have tried a variety of approaches to smooth the flow.

We appreciated the support of many of our partners in March this year to redistribute modems they were holding to partners who were desperate for further supplies. But after a month of modem shuffles we became reliant again on the supply of new stock from Ingram Micro.

At any point we have up to 2000 modems in the pipeline, between the time of ordering and the time they arrive at a delivery partner. The challenge is to ensure that supplies arrive, where they are needed and when they are needed, without spending too much time sitting on partners’ shelves.

So today, we have implemented a new approach, called dynamic triggering. Historically our approach has been to set fixed re-supply trigger levels – when a partner’s stock dropped to the trigger level, we automatically placed an order for more supplies. This worked reasonable well when re-supply times were measured in terms of days, but now that we face up to 3 weeks (or at times even longer) to replenish stocks, this approach is not working that well.

Our new approach is to continuously adjust the trigger level, based on historical data. The trigger level for each delivery partner is now based on the number of modems they have issued during the last 3 weeks. For example if a partner has issued 10 modems during the last three weeks, their trigger level becomes 10. Assuming a relatively smooth distribution of modems, the partner should have adequate supplies to last for a further 3 weeks. If delivery times reduce, we can adjust the trigger level to a shorter period, say 2 weeks.

Partners can monitor this themselves in their Jump registers by viewing cell G2 (the dynamic trigger point) compared to their current stock levels (cell H2). When the stock level equals the trigger point, a new order is generated.

We recognise that customer demand will not always be as smooth as the above algorithm requires, but we think this is worth a shot. In particular we expect this will drive supplies to the partners with high turnovers, while minimising the amount of stock held by partners with low turnovers.

BUT, and there is one very big BUT, this does depend on partners ensuring that Profile Forms are completed for every modem issued. We need these to record the number of modems issued, which directly impacts when new orders are placed.

My measure of success will be the drop in emails to jump@diaa.nz requesting further supplies.