Hoisted by my own petard!

I have to take my hat off to one of our Jump delivery partners who diligently searched my blog posts for the answer to a jump problem she was experiencing. She discovered the answer in one of my posts way back in 2020, but the problem was that this post no longer reflected current procedures.

The advice in the post asked her to email the Skinny Support team to get a modem de-linked. This was the procedure in 2020, but was subsequently changed to align with the “Returns and faulty modems” procedures on page 21 of the November 2024 edition of the Partner how-to Guide, i.e. complete a Modem Returns form.

So I guess this is even worse than institutional memory – my blog post remains in black and white forever!

Needless to say, it took all of 30 seconds to bin the old blog post. But of course the bigger issue is what other outdated advice is lurking in my blog? The safe thing might be to bin all posts whenever a new edition of the Partner Guide is published.

But perhaps, until I get over my “never throw anything away — might come in handy one day” syndrome, perhaps you can just be a tiny bit cautious about any old posts, especially those discussing operational procedures. A good guideline is that anything to do with modem distribution and recovery is a DIAA issue (jump@diaa.nz). Anything to do with the Skinny Jump service is a Care Team responsibility (0800 475 4669).

PS: The story with the partner discovering this problem ended well. She was politely referred to me by the Skinny team.