Category: Jump Sign-ups

Desktop signup problems are expected to be resolved by the weekend

The Skinny Jump team has been able to replicate the issues raised by partners today and has assigned a Priority One brief to the website developers. This means that issues could be resolved within 24 hours, but are more likely to take a couple of days, given current workloads.

These issues have arisen as a direct result of moving to the universal login. Please be patient; if this is creating problems for your team in signing up new customers, you are welcome to suspend signups until this is resolved, or alternatively, you can use the App for new signups.

Problems with desktop signups for new Jump customers

We have received a number of reports from partners about problems they are having when signing up (registering) new customers for Jump using the desktop process. The symptoms appear to be that customers are not being asked to enter their physical address or in some cases, the broadband number of the modem.

We have tested this ourselves and agree that all is not well. But we are at a bit of a loss to work out why, so this has been escalated to the Skinny Jump team. The link I provided in my previous post added further confusion as this went to the Skinny login page rather than the Jump login page. But we don’t think this is what is causing the problem. I have updated the link in my previous post just in case.

We are hoping to have an update later today, but in the meantime we suggest you use the App to sign new customers up.

New link for signing customers up for Jump

The change to a universal login this week has resulted in a new URL for the sign-up web page. This has confused a number of partners, who (sensibly) keep a link to the Jump sign-up page as a shortcut on their desktops. It is important to update the link on any desktops where you sign customers up.

The new link is: https://signin.skinny.co.nz/?logobrand=skinnyjump

This takes you to a page that looks like this:

Note that for new customers, you have to scroll down below the Facebook and Google logos to find: “Don’t have an account? Register “. Some partners have reported that they can’t see the ‘Register’ link on this screen; it appears to get covered up by the Facebook and Google logos. This fault seems to be browser dependent, so do let us know if this happens for you and tell us what browser and what device you are using. We’ll pass this on to the web developers. Clicking on ‘Register’ takes you to this page:

Note also the more stringent requirements for the password. Partners familiar with the Jump App (as most are) will recognise this.