Problems with desktop signups for new Jump customers

We have received a number of reports from partners about problems they are having when signing up (registering) new customers for Jump using the desktop process. The symptoms appear to be that customers are not being asked to enter their physical address or in some cases, the broadband number of the modem.

We have tested this ourselves and agree that all is not well. But we are at a bit of a loss to work out why, so this has been escalated to the Skinny Jump team. The link I provided in my previous post added further confusion as this went to the Skinny login page rather than the Jump login page. But we don’t think this is what is causing the problem. I have updated the link in my previous post just in case.

We are hoping to have an update later today, but in the meantime we suggest you use the App to sign new customers up.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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