A huge thank you to the 206 partners who responded to our survey. We have now consolidated the responses into a summary report and provided some comment on matters we are following up. We are also planning a Partner workshop in Auckland on 14 October to consider the many excellent suggestions put forward.
Some highlights from the report:
(1) 89% rated their overall satisfaction with 4 or 5 stars
(2) Many respondents were not using or aware of all the Jump resources available
(3) Email is the preferred and most effective communication channel for Jump updates
(4) Demand for printed collateral is low
(5) Many partners never access their Jump registers
(6) 95% rated their satisfaction with modem supply as 4 or 5 stars
(7) 68% rated their satisfaction with the modem return process as 4 or 5 stars, suggesting this is a particular area for improvement
Digital Inclusion Alliance Aotearoa 