Category: Jump collateral

Hey, I’m new to Jump – Introducing the 6 Jump Essentials

Every few days we get a call from someone who works for one of our Jump Partners with the comment “Hey, I’m new to Jump, can you help me?”

Our response of course is “YES!”

With a partner network of 278 Jump partner organisations, it is pretty inevitable that people came and go or change their roles. So I asked our team – what are the 6 essentials that someone new to Jump needs to know and hey-presto, with a little bit of Kini magic, out pops a new poster.

We actually tried this out on a someone who was new to Jump and within the hour she had signed up to my blog! Of course I was most impressed.

The challenge we know for partners is how do you find this when you need it? My immediate response is to laminate it and stick it to the staff noticeboard, but maybe that doesn’t work for you.

If you do have an empty spot somewhere near where your Jump team gathers, you can download a copy from the ‘Skinny Jump Support Documents’ section of the Jump Partner Resources page on the Stepping UP website.

Send us a photo of your ‘6 Jump Essentials’ poster on display and you are in the draw. The draw for what you might ask. Well the new world of Lububu dolls suggests you don’t get to ask – it’s all about the surprise of blind boxes.

Making things stick!

This would make a good Kahoot Quiz question – What do the two images above have in common?

You may recall my earlier post about refurbished modems making their way into the supply chain. Well this is one of them – this looks just like a regular Smart modem, and it is, but some partners have pointed out a problem in getting the Modem Return sticker to stick. It appears that the cleaning substance used by the modem refurbisher is making the surface of the modem slippery, so that the orange sticker will not attach.

Well done, you guessed it! The solution lies in the image on the left. A quick wipe with some methylated spirits cleans the mystery substance and hey presto – we have stickage! Sorry about this inconvenience, but in terms of the bigger picture – every refurbished modem helps save the earth. So, thank you!

New Jump Partner guides – coming this week

As discussed during the recent Jump webinars, new copies of the Jump Partner Guide are being shipped this week, along with a new supply of the ‘Stopped Using Your Jump modem’ stickers.

Some partners will be receiving more than one copy of the Partner Guide – one copy is for general use; the others are individual copies for each Jump Specialist.

So if you are the person opening the courier pack, please make sure these extra copies find their way to your specialists – while they have completed all the Partner Pathway modules and received a Jump Specialist badge, it is especially important that they continue to have access to the most up-to-date information.

You will also find a few copies of the new Customer Guides. These are to be used when returned modems are reset and become available for re-issue.

Supplies of Jump Collateral

I am starting to receive requests for more supplies of the above “Stopped Using your Skinny Jump Modem” stickers; I suspect that this could mean other partners are also running out. We (DIAA) have a reasonable supply of these and can supply further copies (they come in bundles of 10). We are planning a further bulk supply over the coming months, but we can hopefully keep you stocked in the meantime. Remember to attach this sticker to every modem that you issue.

If you need more copies please send your requests to Shelley (shelley@diaa.nz) and she’ll get some on the courier for you.

And while we are talking about Jump collateral, do remember that you can order this online through our Stepping UP website: Stepping UP>Partner Resources Hub>Skinny Jump Partner Resources> scroll down to: Skinny Jump Promotional Materials

More on Jump modem packaging

We continue to get requests from partners for empty Jump boxes, so that returned modems, when reset, can be issued to new customers with the packaging. My previous posts explained that this is not a requirement; modems can be issued without packaging – the essentials are a power supply, an ethernet cable and a user guide.

My April blog post indicating that we could send partners boxes of empty boxes is no longer a viable option. For the last 2 – 3 years we have had courier sponsorship from NZ Post through their Delivering for Good programme and this made it possible for us to send out empty boxes, but this sponsorship unfortunately came to an end on 30 June.

Certainly, partners still have the option to retain some packaging that is returned with faulty modems; this could then be re-used with reset modems. Some library partners have ‘library bags’ for use by customers to carry home books; these would be a good sustainable option.

The Skinny Jump team has offered another solution – their Skinny Jump ‘zero’ bags – these are tough re-usable carry bags that scrunch up to almost nothing – see photos below.

We don’t have huge supplies, so we will only be sending these on request; please contact jump@diaa.nz with any requests.

Let’s celebrate Maori Language Week at 12 noon on Thursday 14 September

Te Rangaihi Reo Māori: The Movement is inviting all of Aotearoa to stop what they are doing and celebrate te reo Māori at 12pm on Thursday 14 September. This marks the very moment the Māori Language Petition was presented to Parliament in 1972. 3 years later, it became what we now know as Te Wiki o te Reo Māori (Māori Language Week).

One of our Stepping UP partners, TaiTech in Gisborne, has taken the bull by the horns and plans to deliver their Better Digital Futures class that day in te reo Māori. They are getting some help from some local Kura Kaupapa Māori students, especially when it comes to getting the right pronunciation. They will be walking their kaumatua students through a special lesson on navigating their smartphones in te reo Māori.

So what can your team do on 14 September to celebrate Te Wiki o te Reo Māori. Maybe you could display your te reo Māori Jump posters next week and encourage all your staff to test their te reo fluency in reading the poster. An interesting fact that you might not know is that families identifying as Māori are by far the largest group of Skinny Jump users – of the 13,500 new Jump users between July 2022 and June 2023, nearly 7,500 (55%) identified as Māori.

Our DIAA team is coming together on Zoom at 12 noon on 14 September to share what we know about te reo Māori terms for all things digital, as well as learn same standard greeting phrases. We are also planning to test ourselves on how well we can pronounce the Māori names for some of our partners!

Ordering supplies of Jump collateral

This is just a reminder for partners about the process for procuring additional copies of Jump collateral. This has been brought to our attention because we are expecting that many partners will have exhausted their supplies of the Modem Recovery Flyer with the sticker that we have asked you to explain to customers and make sure they stick this reminder on their modems before they take them home.

This sticker explains to customers what they need to do if they stop using their modem – return it to a nearby partner or call the Skinny Care team to arrange for a recovery courier bag to be sent.

So, how do you get more stickers if you have run out?

Go to the Stepping UP website > Partners > Partners Resources Hub > Skinny Jump resources. Scroll down and you will find:

Click on this button and you will be directed to an online order form:

Note the suggested order quantity for the Modem Recovery Flyers is 100, but this will be overkill for many smaller Jump partners, who might only issue 1 or 2 modems a month. So please adjust the order quantity (in multiples of 10) to cover the number you expect to issue during the next 12 months.

It can take a number of weeks for these supplies to arrive from the printers, so if you need something urgently, please contact Shelley (shelley@diaa.nz) and she might be able to get some on the overnight courier.