Further to my recent advice below, we received new supplies of top-up vouchers today (7 August). Everyone who has submitted speed test result has now been mailed a complimentary voucher, courtesy of Spark staff participating in the Spark Give programme. Thank you Spark team.
A number of partners have requested further supplies of the complimentary $10 JUMP top-up vouchers to assist families retain their JUMP connections. The availability of these vouchers relied on the generosity of Spark staff who contributed $5 every payday for the scheme; this was matched by an equivalent donation from Spark Foundation, which meant that every staff member contributing to the scheme was effectively providing support for two families every month. This support was highly valued by all our partners and hugely appreciated by the families who received the vouchers. Unfortunately, many of the staff contributing to the scheme have left Spark and the volume of contributions have dropped markedly. We are therefore unable to continue supplying complimentary vouchers to partners.
We are hoping to continue supplying a complimentary voucher to every family who completes the online survey and speed test when they get home, but even there we have encountered some problems. Each quarter, the supply of vouchers has been delayed as result of other pressures on the Spark Foundation team. As a result we have not yet received supplies from the quarter ending 30 June 2019. This has caused a backlog in posting out the vouchers, which in turn means that families are starting to ask about when they can expect them. We have nearly 100 families waiting for their voucher. Please ask them to be patient; we will honour our commitment to send them a voucher.
We take our hat off to one of our partners, Te Mana o Kupe in Porirua, who have identified a source of funds that enables their Trust to pay for complimentary vouchers. We have prepared a custom voucher template for them, whereby they can purchase standard Skinny top-up vouchers for local dairies and then transfer the 12-digit top-up code to the voucher and then distribute to local JUMP families. If any other partner has the resources to do this we are happy to share the voucher template and even add your logo, as we have done for Te Mana o Kupe.
We have received the latest batch of complimentary $10 JUMP vouchers, thanks to the generosity of Spark employees (through the Spark Give payroll scheme) and the Spark Foundation. Spark employees in the Spark Give scheme nominate the regions of the country they would like to support and we distribute the vouchers accordingly.
JUMP delivery partners have the discretion to distribute the vouchers as they see fit – the aim being to support families who can benefit the most.
According to our records, a number of partners have not yet distributed all their vouchers from the previous quarter. This could simply be because the Gsheet records have not been updated, but we are reluctant to issue further vouchers if previous ones have not yet been issued.
So this is a request to all partners who are holding complimentary JUMP vouchers – please make sure your GSheet record is up to date no later than Tuesday 12 February, when we expect to make the next allocation. All you have to do in the ‘Vouchers’ tab of your GSheet is add the names of the families you allocate vouchers to in column A, and the date and number of vouchers allocated to each family in columns I and J(for the new allocation). If you have forgotten to keep a record of who you have allocated vouchers to, I suggested you enter “Jump Families” as the name and the total number allocated to date in column H. Cell B2 records the total number of vouchers allocated to you and the number unallocated is automatically reported in Cell B1.
We have received 451 complimentary $10 Spark Jump vouchers as a result of donations by Spark staff during the third quarter (ending 30 September). They have been allocated as follows:
- Canterbury 74
- Auckland 151
- Wellington 28
- Porirua 14
- Napier 7
- Northland 28
- Hutt Valley 28
- Dunedin 7
- Gisborne 7
- Dannevirke 7
- National 106
These vouchers have been distributed to partners in these regions for use at their discretion to support families with the greatest need. Partners receiving the vouchers must provide details on the second tab of their Spark Jump registers, indicating how the vouchers have been allocated – refer to the instructions in my previous post. Further details are also on the Spark Give Information Sheet that we send with each batch of vouchers.
For regions not receiving these vouchers, do encourage anyone you know who works for Spark to nominate your region when they join the Spark Give staff programme.
Many of our partners will be aware of the Spark Give scheme, whereby Spark staff have the opportunity to make a contribution each pay day to a programme that they would like to support. A large number of staff have selected the Spark Jump programme, with most contributing $5 every fortnight. This means that each month these staff members contribute $10, which is the cost of one Spark Jump voucher. The Spark Foundation matches this contribution and each quarter allocates vouchers to its Spark Jump partners. For the last two quarters, DIAA, as a Spark Foundation partner, has received around 500 $10 Spark Jump vouchers. These in turn are distributed to delivery partners in the regions nominated by Spark staff.
Delivery partners have the discretion to allocate these vouchers to Spark Jump families who they feel could benefit the most. We have received very positive feedback from recipient families who are very grateful for this extra support. $10 might not seem a lot, but when you are facing financial difficulties this can make the difference between retaining the internet or having to let it go.
Partners are expected to account for vouchers that they receive by entering details of recipients in the second tab of their Spark Jump registers. The number of new vouchers entered each quarter is allocated by DIAA in row 3. Partners are expected to record the names of recipients and the number of vouchers allocated to each family.
If you are in a region that has not yet received any vouchers, that means Spark staff have not yet nominated your region, so this might be a good chance to persuade any friends or family who work for Spark to nominate your region for their Spark Give payroll programme.