Further to my recent advice below, we received new supplies of top-up vouchers today (7 August). Everyone who has submitted speed test result has now been mailed a complimentary voucher, courtesy of Spark staff participating in the Spark Give programme. Thank you Spark team.
A number of partners have requested further supplies of the complimentary $10 JUMP top-up vouchers to assist families retain their JUMP connections. The availability of these vouchers relied on the generosity of Spark staff who contributed $5 every payday for the scheme; this was matched by an equivalent donation from Spark Foundation, which meant that every staff member contributing to the scheme was effectively providing support for two families every month. This support was highly valued by all our partners and hugely appreciated by the families who received the vouchers. Unfortunately, many of the staff contributing to the scheme have left Spark and the volume of contributions have dropped markedly. We are therefore unable to continue supplying complimentary vouchers to partners.
We are hoping to continue supplying a complimentary voucher to every family who completes the online survey and speed test when they get home, but even there we have encountered some problems. Each quarter, the supply of vouchers has been delayed as result of other pressures on the Spark Foundation team. As a result we have not yet received supplies from the quarter ending 30 June 2019. This has caused a backlog in posting out the vouchers, which in turn means that families are starting to ask about when they can expect them. We have nearly 100 families waiting for their voucher. Please ask them to be patient; we will honour our commitment to send them a voucher.
We take our hat off to one of our partners, Te Mana o Kupe in Porirua, who have identified a source of funds that enables their Trust to pay for complimentary vouchers. We have prepared a custom voucher template for them, whereby they can purchase standard Skinny top-up vouchers for local dairies and then transfer the 12-digit top-up code to the voucher and then distribute to local JUMP families. If any other partner has the resources to do this we are happy to share the voucher template and even add your logo, as we have done for Te Mana o Kupe.