As from 26 March 2020, we will no longer be issuing a complimentary Skinny voucher when families complete a speed test and send us the results. Partners should continue to encourage JUMP families to complete a speed test when they get home, just to confirm that the connection is working, but we will no longer require them to send us the results.
This was introduced as an incentive to get families to complete an online survey and to provide confirmation that they had successfully linked to the internet from their home. With the expanded eligibility criteria, to be introduced on 25 March, we are trying to streamline the connection process to allow even more people to benefit from JUMP.
Further to my recent advice below, we received new supplies of top-up vouchers today (7 August). Everyone who has submitted speed test result has now been mailed a complimentary voucher, courtesy of Spark staff participating in the Spark Give programme. Thank you Spark team.
A number of partners have requested further supplies of the complimentary $10 JUMP top-up vouchers to assist families retain their JUMP connections. The availability of these vouchers relied on the generosity of Spark staff who contributed $5 every payday for the scheme; this was matched by an equivalent donation from Spark Foundation, which meant that every staff member contributing to the scheme was effectively providing support for two families every month. This support was highly valued by all our partners and hugely appreciated by the families who received the vouchers. Unfortunately, many of the staff contributing to the scheme have left Spark and the volume of contributions have dropped markedly. We are therefore unable to continue supplying complimentary vouchers to partners.
We are hoping to continue supplying a complimentary voucher to every family who completes the online survey and speed test when they get home, but even there we have encountered some problems. Each quarter, the supply of vouchers has been delayed as result of other pressures on the Spark Foundation team. As a result we have not yet received supplies from the quarter ending 30 June 2019. This has caused a backlog in posting out the vouchers, which in turn means that families are starting to ask about when they can expect them. We have nearly 100 families waiting for their voucher. Please ask them to be patient; we will honour our commitment to send them a voucher.
We take our hat off to one of our partners, Te Mana o Kupe in Porirua, who have identified a source of funds that enables their Trust to pay for complimentary vouchers. We have prepared a custom voucher template for them, whereby they can purchase standard Skinny top-up vouchers for local dairies and then transfer the 12-digit top-up code to the voucher and then distribute to local JUMP families. If any other partner has the resources to do this we are happy to share the voucher template and even add your logo, as we have done for Te Mana o Kupe.
Families who complete a speed test when they get home and enter the results into the speed test form are sent a complimentary $10 JUMP voucher. There is a temporary delay in sending these vouchers, while we await new supplies. This currently affects over 50 families who have sent in speed test results since 1 May 2019. We are aware that some families have been asking about when they can expect their voucher; all we can advise them at this stage is that they should receive this before the expiry of their first $10 – 30 days after activating their modems.
We have received the latest batch of complimentary $10 JUMP vouchers, thanks to the generosity of Spark employees (through the Spark Give payroll scheme) and the Spark Foundation. Spark employees in the Spark Give scheme nominate the regions of the country they would like to support and we distribute the vouchers accordingly.
JUMP delivery partners have the discretion to distribute the vouchers as they see fit – the aim being to support families who can benefit the most.
According to our records, a number of partners have not yet distributed all their vouchers from the previous quarter. This could simply be because the Gsheet records have not been updated, but we are reluctant to issue further vouchers if previous ones have not yet been issued.
So this is a request to all partners who are holding complimentary JUMP vouchers – please make sure your GSheet record is up to date no later than Tuesday 12 February, when we expect to make the next allocation. All you have to do in the ‘Vouchers’ tab of your GSheet is add the names of the families you allocate vouchers to in column A, and the date and number of vouchers allocated to each family in columns I and J(for the new allocation). If you have forgotten to keep a record of who you have allocated vouchers to, I suggested you enter “Jump Families” as the name and the total number allocated to date in column H. Cell B2 records the total number of vouchers allocated to you and the number unallocated is automatically reported in Cell B1.