Don’t worry about Jump packaging

Partners are welcome to issue returned Jump modems without the packaging.

Our goal is keep as many modems in circulation as possible and we certainly want to keep encouraging customers to return unwanted modems. However, we know that many people dispose of packaging materials as soon as modems are activated and we don’t want them to feel they can’t return it because they have sent the box for recycling.

When it comes to re-issuing the modem, the packaging is a ‘nice to have’ rather than a mandatory requirement.

Since July 2022, over 1500 Jump modems have been returned, either because they are faulty or no longer required. Just under 40% of these have been remotely reset by the Skinny team and made available for re-issue within 24 hours. So we don’t want the lack of packaging to result in these modems gathering dust.

To reissue a modem the following items are essential:

(1) the modem itself (provided it is not defaced or physically damaged);

(2) a power supply;

(3) a short ethernet cable (usually yellow or blue);

(4) a User Guide booklet.

We can generally supply spares for items 2, 3 and 4. So just drop us a line at jump@diaa.nz and we’ll get spares on their way to you. If you require a replacement power supply, please specify the IMEI number of the modem as the power units do differ by modem type.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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