Some partners have received a timeout message today when helping customers set up their Jump accounts using the Jump App.
The Jump team has raised this with the App developers and expect an update, and hopefully a solution, within 3 days.
In the meantime, if Partners encounter this message, the advice from the Jump team is as follows:
- Ensure the customer’s device is on the latest software update (you can check this via settings on the device)
- Ensure the Jump App is on the latest version
- If the above is true, try ‘force closing’ the app then re-opening it again after a minute – this seems to do the trick as a temporary workaround.