The Ministry of Education has recently sent a letter to households with school students who received a fully-subsidised Jump service during the 2020 Covid-19 lockdowns. The letter explains that the offer has been extended for the 2021 school year until December 2021.
Some of these letters have been inadvertently been sent to households who did not require the modem and have already returned it as part of a recovery programme that we have assisted the Ministry with. Please explain to these families that there is nothing they need to do. They will not receive any further letters from the Ministry.
Families who still want to activate their modems are encouraged to contact a nearby Jump partner for assistance. If they bring their modem to you, please support them in the same way that you would for any other new Jump customer (only in this case there is no need to supply a modem).
Families who no longer require the modem are encouraged to return it to a nearby Jump partner; please accept the modem and complete the online MOE Modem Activations & Returns form; we will send you a courier bag to return it to us.