Update on Jump modem provisioning issue

We were advised today that the issue concerning modems received by partners in the last week not being provisioned for Jump has been resolved. As we suspected, a mistake had been made by Ingram Micro and modems were distributed without being provisioned for Jump.

The problem has not only been fixed for future shipments but all modems shipped without being provisioned for Jump have now been updated remotely.

However, the Spark Foundation has asked us to contact customers who received a B618 modem from an Ingram direct shipment on 15 and 16 March to make sure they can see the Jump dashboard with the initial 30GB of data. We will refer details of anyone who can not see the Jump dashboard (as opposed to the Skinny one) back to the Foundation for them to manually load the initial 30GB.

If you have modems returned because of this issue,please use the modem returns process to get them delinked and reset.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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