I have had a number of partners contact me today expressing concern about modems they have recently received that were not provisioned for Jump. As explained in my blog yesterday this has just been brought to our attention and we immediately raised a red flag with Spark Foundation. They advised late this afternoon that they have implemented a solution which will take about 24 hours to take effect and agreed to provide an update tomorrow.
Partners who have experienced this problem when issuing modems might be asked to contact affected customers to confirm that modems issued during the last few days have been correctly provisioned. As we be able to assist with this as most customers provide a phone number in their Profile Forms.
There is no need to take any action at this stage, at least until we get an update tomorrow.
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