A few partners have been in touch reporting difficulties when signing up customers using recently shipped modems. It now appears that some shipments were sent without being provisioned for Jump.
The ones we know about are:
The Modem IMEI’s in the table above are indicative only; we believe the whole shipment may not have been correctly provisioned.
Other shipments made that day (14 July) might also have affected:
If any of the above partners are experiencing problems with modems in these shipments, please set aside the whole batch and send an email to jump@diaa.nz
We have escalated this issue to the Skinny Jump team and they expect to be able to provision these modems remotely, so there is no need to submit a Modem Returns form. We will advise you when we have confirmation that they have been correctly provisioned.
Digital Inclusion Alliance Aotearoa 