I have had a few calls this week from partners who have received this message when trying to sign a new customer up using the App. In all the reported examples, this involved a modem that had recently been de-linked.
Not surprisingly then, partners thought this might be a back-end problem with the de-linking process.
But no, this doesn’t seem to be the case. We have received confirmation that the modems in question have been correctly de-linked and are ready for issue – the problem appears to be with the App.
The Skinny Jump team has raised an incident report with the App developers, so hopefully this will be resolved quickly.
In the meantime, if you encounter this message please sign-up using a web browser, either on desktop computer or a browser on your customer’s mobile device.
Digital Inclusion Alliance Aotearoa 