Why do I need to complete a Jump Profile Form?

I received an email from a partner yesterday who had just completed a mini stock-take and discovered 3 modems listed on their GSheet that they no longer had. He thought this was probably because Profile Forms had not been completed by some staff members when the modems were issued.

So this led him to ask was: “what is the impact of us not completing the profile form?” He wanted a compelling reason to explain to staff issuing modems why this is important. Fair enough, I thought.

Sure, we ask for a lot of demographic information – this is used in our annual report to programme funders, providing evidence that the modems are reaching the target groups. But that is not the most important thing.

We ask for the address where the modem is going to be used, so that we can avoid issuing more than one modem to the same household. But that is not the most important thing either.

We also use the address information to provide summary reports by town and region to provide evidence that Jump is reaching the most digitally disadvantaged communities. But that is not the most important thing either.

We ask customers to tell us who is helping them set up their Jump modems. We think the support provided by libraries and local community partners is absolutely critical to the ongoing success of Jump, and this helps provide the evidence. But this is not the most important thing either.

We ask customers if they have school-aged children and therefore qualify for free internet connections with programmes like Ciena. But that is not the most important thing either.

We ask for the phone contact details of the customer and their explicit approval for any follow up calls to get feedback on how Jump is helping them. But that is not the most important thing either.

OK, enough, I hear you cry! What then is the most compelling reason for completing a Skinny Jump Profile Modem??

Quite simply, so that we know when to send you more modems!

We (DIAA) manage the modem supply process for Jump, and for probably rather obvious reasons, we do not have access to Skinny’s customer database. So we rely on the Profile Form to update us on the modems being issued. We closely monitor all partners’ stock levels and each week, prioritise deliveries to those with low stock. So if partners issue a modem without completing a Profile Form, we think you still have this modem, and you move down the re-order priorities.

We strongly recommend that all partners periodically do a stock check and confirm that the number of modems they actually have aligns with the number in cell E2 (Actual Stock on hand) of your Jump GSheet.

If there is a mismatch please send a schedule of the IMEI numbers of the modems you are holding to jump@diaa.nz and we will update your GSheet accordingly.

The good news for the partner who raised this issue was that when his Gsheet was corrected, it immediately flagged the need for a new order, which we have actioned.