Thank you to Jump partners who are using the Waiting List process as described in my blog post from August 2022. For the most part this seems to be working very well, although we are aware that some partners have their own processes for doing this.
The benefit of using my suggested process is that we can take into account people on your Waitlist when sending you new supplies. Our objective is to try and keep you stocked with Jump modems so that you never run out. But we can’t do this if we don’t know how big your waitlist is.
We currently have modem orders in the pipeline for over 150 partners and this means that there can be a delay of up to 2 months before new supplies arrive. We are continuing to give priority to Ciena partners and partners with waiting lists recorded in their GDoc registers.
There are currently around 500 people on the Jump waitlists – and these are just the ones we know about. As modems are issued and we receive completed Profile Forms, we add the customer to your GDoc and remove them from your waitlist. This works most of the time, but we would appreciate your assistance in keeping your waitlists ‘real’.
For example, some people have been on a waitlist for over 6 months and we suspect that they might have found other options. If you know of anyone in this situation, please delete their names from your Wait List.
The Auckland Library team has come up with a good process for managing their waitlists: when they receive a new supply of modems, they notify customers on the waitlist that they have 2 weeks to arrange a time to collect a modem. Anyone who does not respond within 2 weeks is removed from the waitlist and the modem becomes available to issue to other customers.
One final point about the waitlists – please make sure you include the date in column E when customers are added to the waitlist, using the following date format: 9-jun-2023. Google Docs can get confused with dates in the following format 9/6/2023 – is this 9 June (NZ format) or 6 September (US format)?
Digital Inclusion Alliance Aotearoa 
Fantastic – thanks very much for your clarity around this Laurence! I’ll do my best to help partners keep their supplies maintained too by checking the waiting lists are being are kept appropriately when the Jump profiles come in and hope everyone makes the most of our opportunity!
LikeLike