Jump modem waiting lists

We are hearing that many partners have taken our advice and have implemented a local waiting list for customers wanting a Jump modem. We would like you to share this with us – just a short email to jump@diaa.nz would help but we have an even better idea. Read on!

We have been trying for the last month or so to target shipments to partners with high turnovers by dynamically adjusting the modem re-supply trigger level. Originally this was based on the number of modems issued during the last 3 weeks, but to try and address the waiting list situation, we have progressively extended the trigger period to 6 weeks. The objective is to ensure partners have enough stock to cover the wait time for new stock (which has now escalated to over 6 weeks).

However, this was based on the assumption that there was no waitlist. Clearly, if partners have no modems, they can’t issue them and therefore it does not truly represent actual demand.

So our cunning plan is to now include your actual waitlist in the calculations. What we would like you to do is record the names of people on your waitlist in your GDoc. Enter their first and last names (columns B & C) immediately underneath the lines with IMEI numbers and the date they joined your waiting list (column E). As modems are allocated to them and profile forms completed we will transfer them from the waiting list to the active customer list.

We know this won’t solve the modem supply chain delays – that is way outside our control – but it might help to further reduce buffer stocks and help get modems to the partners that need them the most.

We also appreciated the pro-active offer from one of our partners who were happy to relocate their slow-moving stock to another partner. We immediately sent them a courier sticker to action the offer.

We also know that some partners with multiple libraries are moving stock between their venues to try and address shortages. We totally endorse this approach, with one provisio, that you send us an email (jump@diaa.nz) advising the source and destination locations and the IMEI numbers of the modems being transferred.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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