Skinny Jump is not a mobile service. This means it can not be used in a vehicle or transferred between houses without the explicit approval of Skinny.
We have heard reports about people trying to connect their modems to the cigarette lighter outlet in their cars, but that seems like a lot of trouble to go to when mobile phones have much easier hotspot functions. We have also heard reports of people temporarily relocating their modem to an alternative address.
Both of these uses are a breach of the Skinny Jump Terms and Conditions.
Some customers are uncertain about whether they can take their modem with them when they move to a new house. The short answer is “yes, they can” provided:
(a) they have checked there is coverage at their new address; and
(b) they have contacted the Skinny Care Team (0800 475 4669) and confirmed their new address.
If service is not available at the new location, the modem must be returned to a Jump partner; the modem can then be reset (using the Modem Returns form) and reissued to another family that is in coverage.
Digital Inclusion Alliance Aotearoa 