Many partners are noticing a delay in the supply of Skinny Jump modems and we apologise for this. Our goal is for partners to never run out of modems, but this is proving challenging when supply chains become constrained.
There are currently two contributing factors:
(1) Ingram Micro (the supplier of Jump modems) is currently operating at 60% of its capacity due to staff shortages (as a direct result of Covid self-isolating requirements);
(2) New Zealand distributors of computer products (including Jump modems) are also being impacted by global chip shortages.
At this stage, we are facing 2-week delays from the time orders are placed until they are shipped by Ingram. We do have large numbers of modems being held by partners, some of whom appear to be inactive, so we are making efforts to redistribute these as an immediate measure.