Today, we have applied a major refresh of the Jump partner details that appear on the Skinny Jump website when customers go searching for a nearby partner.
In August 2021, we changed most of the contact information to indicate that Jump delivery partners were temporarily closed because of the Covid-19 lockdowns; customers were advised to contact Jump partners by phone for assistance when applying for Jump modems that would then be sent by courier. Since 18 August, we have couriered 1264 modems to families using this process. What is amazing is that during the same lockdown period, partners have managed to distribute a total of 1734 modems. So that’s 3000 more households connected to affordable internet.
So while some partners continue to face challenges in distributing modems, most have opened again and are offering limited services within the Covid-19 guidelines. As a result we have decided to revert most partners (except Auckland libraries) to the standard wording for Jump connections:
Contact us during normal business hours to sign up for Jump
Auckland customers will continue to be directed to the special call centre number (09 977 1415).
All partners continue to have the choice of issuing modems themselves or assisting customers complete an online application form. As we move to the traffic light system, we expect that most partners will be able to resume issuing modems, and we will return to the position we were in before the latest series of lockdowns with 90% of all modems being issued by partners.
This is by far the best delivery model as partners are able to provide local support for customers connecting to the internet for the first time.
Please check the listing for your venue on the Skinny Jump website by typing in a local address or zoom in on the map to find your venue. If you would like any details changed, please contact us at firstname.lastname@example.org