Possible problem using the Jump online order form

One of our partners alerted us to a problem she was having with our Jump online order form; I alluded to this in a previous post, but have now had the opportunity to investigate further.

As I suspected this is a case of Google trying to be helpful, but not for the reason I thought. This is a new feature Google introduced into their forms from 3 August 2021, so this is the first time we have noticed this.

If you are signed into a Google account when you access our Jump application form the form will automatically add in your email address and start automatically saving your responses as a draft for 30 days. You can find more information about this feature here. The purpose of this is that you can return to the form anytime within 30 days to complete the form without having to repeat information that you have already entered.

This is not a feature that is required for our form and, as the form owner, we are supposed to be able to turn this feature off. But I have checked this out and we don’t have the option, possible because the form was created before 3 August 2021. Maybe a bit more googling will find a workaround.

But in the meantime, I think we will just have to live with it. The concern expressed by our partner was that her personal email address would somehow be included in the form responses and shared with the family requesting the Jump modem (who do get a copy of the application form when completed).

We have no evidence that this is happening; the feature appears limited to saving a draft of the form in the identified google account. However if you have any concerns about this please use a different browser, one that is not linked to your google account, or open an incognito window (ctl+shift+n).

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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