The Spark Foundation has prepared a 6 minute video explaining the setup process using the Skinny Jump app. We strongly encourage all partners delivering Jump modems to view this video and have it on hand when you are helping your customers. The video is currently only available in English, but Te Reo Māori and Samoan versions are on their way.
Our survey data indicates that 57% of all Jump sign-ups during the last month were done using the app. We think the app makes things much easier for Jump users, especially when it comes to topping up and buying data, so we are wondering why 43% are not using the app.
Feedback from users indicated that most partners are explaining the app but many are still choosing to still use a computer to complete the signup process. We can understand why this makes sense when you are trying to share a screen with your customers and explain the signup process, but we do encourage you to go through the app sign up as well (assuming of course that your customers have a smartphone). Jump users will not be able to use the app unless they have signed up using the app. The good news is that users can sign up using both a web browser and the app (using the same email address) and this then gives them the choice of both.