Some partners have experienced problems signing up their customers with the Jump app and the Skinny team has asked us to inform them of any issues in case there are things that can be fixed in the back end. With so many varieties of smartphones and operating systems it is impossible for any app to cover all models. Most app developers do try to ensure that their apps are compatible with older models, but there is a limit. I have just tried by old iPhone 5 and when I try to download the Jump app it says: “requires IoS 14.0 or later”. When I google to find out what IoS is on my phone, I discover:
Will my iPhone 5 still work in 2021? No, absolutely not. The phone you’re talking about came out in 2013. Sure, Apple’s known for longevity, but the iPhone 5S is over seven years old! Not only would it run really slow, but the maximum iOS version that can run on it is iOS 12!
So the moral of the story is that if your customers have phones that are over 7 years old, then the Jump app probably won’t work.
But not to be deterred, the Skinny Team has encouraged us to report any problems when attempting to use the Jump app. In order to help, they really need the following details:
- Short description of the problem
- Screen shots of the issue
- Broadband number + email address if this has been entered into the app already
- Exact time and date of the issue – Skinny needs to manually go through activity logs; unfortunately there isn’t a Ctrl-F option
- Type of phone – e.g. Samsung S8
- Operating system used by the phone. https://www.samsung.com/au/support/mobile-devices/android-version-operating-system/ for Android or https://support.apple.com/en-us/HT201685 for Apple
Digital Inclusion Alliance Aotearoa 
Initially didn’t use the app at all when it first came out as it was so difficult to get people signed up with it. Seems to be better now.
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