Partners who have been around a while will recall that once upon a time it was possible for an existing Skinny phone customer to log into their account and ‘add’ the Jump modem, so that they could use the same email and password to log in to their Jump account as their phone account. This made good sense to everyone.
However on 25 March 2020, when Jump 2.0 was launched, this feature was removed. No-one quite knows why, but this appears to have been an unintended casualty of other improvements.
The bottom line now is that it is simply not possible to ‘add’ a Skinny Jump modem to an existing Skinny phone customer’s account. The customer must use two different emails for the two services. How dumb is that, I hear you say (and some have already said), and we agree and so do our friends at the Spark Foundation.
This has been formally raised with the Skinny technical team and they have agreed to review this. That’s the good news. Today we learnt that this mightn’t happen until the end of 2020. So there’s nothing you or we can do in the meantime. Just grin and bear it and think nice thoughts about all the good things that Jump does provide.
Digital Inclusion Alliance Aotearoa 