As from today, the privacy statements on the Jump Application Form and the Stepping UP Profile Form have been updated. They now read:
All the information you have provided in this Application/Profile Form will remain confidential to Digital Inclusion Alliance Aotearoa, and our programme delivery partners such as Skinny. For example, we will provide Skinny (Spark New Zealand Trading Limited) with your phone number so they can ring you about your service. You will not be identified in any reports prepared for other parties. We will only use aggregated data, e.g. 25% of Jump users identify as seniors.
The information will also be held by Digital Inclusion Alliance Aotearoa for 7 years. You can request access to, and correction of, the personal information we hold about you by contacting us at email@example.com. But if you have any privacy concerns or feel your privacy has been compromised in some way, please let us know by contacting the Digital Inclusion Alliance Aotearoa Trust at firstname.lastname@example.org.
By submitting this Application/Profile Form, you acknowledge that you have read and understood this privacy information.
The new wording in the first paragraph is to more explicit about who we might share contact details with. This has arisen because Spark’s legal advisers felt the permissions we had were not explicit enough to allow us to share contact information with Spark/Skinny. The Spark Foundation is keen to understand why people stop using Jump and whether there are any barriers preventing ongoing use. They would not allow us to share contact information captured in our two forms – the Application Form (for Jump self-service) and the Profile Form (for Jump partner-assisted setups) – because of possible ambiguity in the privacy statement. As a result, we (DIAA) have been contacting Jump customers to find out what is working well and whether there are any barriers limiting or preventing their ongoing use.
With the new permissions, Spark and/or Skinny staff will be able to make contact directly to provide any further support that might be required.