We recognise that with the move to Covid-19 level 3 today many Jump partners are starting to think about the impact of moving to level 2. While it is expected that public venues, such as libraries, will be permitted to open under level 2, the one metre distancing rule will make it difficult to offer a full range of services.
Whether or not Jump partners wish to resume offering Jump to their communities under level 2 will be a decision for them to make. We are able to continue to offer the national self-service Jump option as long as it is required, but we also look forward to the day when all partners are able to resume providing the additional face-to-face support that so many people still require.
I had a message from one of our self-service recipients the other day. He said in a brief email “OK, I’ve got the modem. What now?”. While the Skinny Helpdesk is providing this follow up support, we know many people would much prefer to talk with someone they know in their local communities.