Are families in temporary accommodation eligible for Jump?

A question this morning from a family in Covid-19 lockdown with 3 school-aged children.  They have no broadband at their temporary accommodation and are unsure about when they will be able to return to their home or when their children can return to school.  They are currently using their mobile phone as a hotspot for internet connectivity, but are finding this very expensive.

The answer is yes; they are eligible for Jump.  When they return to their home, they need to contact the Skinny Helpdesk to advise a change of address if they wish to continue using Jump.

This is not much different to families in emergency accommodation, who for the last three years have been able to connect to Jump while they are in temporary accommodation and take their Jump modem with them when they move to a more permanent location (assuming of course their new address is in a Skinny Jump coverage area).

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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