Can we send more than one Jump modem to the same physical address?

It is not uncommon for more than one Jump request to come from the same physical address.  This does raise an alert in our system and we take a close look at why this might be happening.  For example, if the request is coming from the same name and email, then we treat this as a duplicate application and simply delete the application. If the application is coming from two different people with the same second name, we suspect this might also be a duplicate and will follow up with a phone call to the family to find out why two modems are required.  Almost invariably we have discovered that this is because two people living in the same household have independently applied for a modem, without the other person knowing.  So this is easily resolved as well by deleting one of the applications.

The other situation we are encountering is for people or communities sharing a physical address, but with multiple residences.  This could be separate accommodation located on the same section or even a family living separately in a caravan (or a tent, as we discovered in one case).  Or it could be like a gated community with separate individual dwellings.

In these cases where different people or families are residing at the same address, we accept individual Jump applications.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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