Our goal is to courier modems to Jump applicants within 2 – 3 working days, but we have no control over how long it will take for the modems to reach customers. We have seen some exceptionally good delivery times (next working day) to Opotiki, for example, but some appalling delivery times in Auckland and Wellington (up to 7 days, with some deliveries appearing to get ‘stuck’ in the local courier branch for 2 or more weeks).
We do have a courier tracking code for every modem shipped, so if you have any customers calling you about a modem they think is overdue, please contact Shelley (0800 463 422) and she will be able to provide the tracking code and date shipped.
Once you have the code, we suggest you give this to your customer, so that they can track progress themselves, and follow up directly with the courier company (Post Haste).
Just a brief note on the tracking code. The full code appears like this:
2TPBMED 0679964111
But in the tracker you need to just enter “MED” in the first box and first 8 digits “06799641” in the second box.
If this doesn’t work, our advice is to tell your customers to move to Opotiki!!
Digital Inclusion Alliance Aotearoa 