Some time ago, we asked partners to hold back on actively promoting Jump to the new eligible communities, announced on 25 March 2020. As this announcement coincided with New Zealand moving to Level 4 of the COVID-19 lockdown, we were uncertain what impact the lockdown would have and how well our support systems, including modem delivery and the Helpdesk support, would cope. There were also discussions going on between the Ministry of Education and internet service providers about the best way to respond to the temporary shutdown of schools.
Time has now moved on and the Ministry has announced the support it is providing for school students. The demand for new Jump connections has settled to around 100 per day and our systems and processes (DIAA and Skinny Helpdesk) are performing well, despite the extra challenges of the COVID-19 lockdown.
So we are happy for partners to now promote Jump to eligible people in their communities. If you have interest from local media, you may wish to share some of the high level statistics mentioned in my earlier post.
I am sure Alistair Fraser, our Stepping Up/ Jump Ambassador in Whanganui, would be happy for me to share the media release he prepared for local community media. You might also want to refer to Spark’s media release here.