What an incredible achievement for Jump connections over the last four weeks! With your support, we have together processed 2871 applications since the start of the COVID-19 lockdown on 25 March. 2545 of these have come through our home delivery self-service model and 326 have been delivered directly by 48 partners, using a range of innovative contact-less delivery methods. We applaud all 169 Jump partners who are accepting inquiries from their communities and assisting applicants complete the online application form. We know that these people often call you back when they receive their modems to get over-the-phone help in setting them up. We appreciate it if can provide this help but do encourage people to contact the Skinny Helpdesk on 0800 475 4669 if there are issues you can’t easily deal with. This is especially important if it looks like the modem might be faulty, as the Skinny Helpdesk must log this, de-link the modem from the user’s Skinny account and send us (DIAA) a request to issue a replacement modem.
So, well done in helping nearly 3000 new households connect to internet in just one month. Before COVID, we celebrated a successful month when we signed up 300 families in a month. So while most of the world has been shut for the last four weeks, you have demonstrated that not only are you open for business, but that you responded to the shut-down challenge by expanding Jump deliveries ten-fold. Thank you! And of course a special thank-you to the team at the Spark Foundation and Skinny who have made this possible with such a fantastic internet connectivity product.
A quick look at the summary statistics about the people who have benefited from a Jump connection over the last month clearly demonstrates that we are supporting the groups who have been identified as being among the most digitally excluded: