A reminder about Jump waiting lists (and the price of fish)

I had a call today from a couple of Jump partners asking about our Waiting List process and how this “affects the price of fish”. Well to be fair, they didn’t actually use this expression, but I think what they wanted to understand was why do Jump waiting lists matter. If you want to know more about the origins of ‘the price of fish’, ask ChatGPT.

First of all where do you find your Jump waiting lists? I know some partners like to keep these in their top drawer, and this might be helpful as a local reminder, but the down side is that we (DIAA) have no access to your top drawer and therefore your waiting list has no impact on modem deliveries.

So scroll down your GSheet to the blue line. Waiters should be added below the blue line, as in the example below:

And how does affect the price of fish, I hear you ask. Well, we count the number of dates below the blue line in column E and take this into account when placing new orders. We aim to supply you with enough modems to cover your waitlist as well as enough for the next 4 weeks, based on the number issued over the last weeks.

If customers hang around on your waitlist for too long (over 3 months), we assume this is because they no longer want Jump, and as such they should be removed for the waitlist, or if you do want to keep a record of their interest, the application date must be moved from Column E (we suggest you put this in Comments – column H – along with any other relevant notes). Some partners like to keep the customer’s contact details here as well and you are welcome to do this – please use columns I to N.

Do I include customers who don’t currently have Jump coverage on my waitlist? Another good question. You are welcome to do this, but you must not include any date in column E (use column H), as dates here do affect the price of fish, or in our case, the delivery of modems. If we ever find dates in column E with a note in column H, saying this customer does not have coverage, we transfer the date out of column E.

We do encourage partners to actively manage their own waiting lists in their Partner GSheets, but if when processing the Jump Profile Forms we discover a modem has been issued to a customer who is on the waiting list we will delete them from the waiting list.