Jump Modem Summer Stocktake – make sure you are on the Christmas ‘nice’ list!

Once every year, we ask all Jump partners to check that their modem stocks match our GSheet records. A match means that you should never run out of modems. Our modem supply process relies on a customer Profile Form being completed for every modem issued; we then use this information to update your Jump GSheet, which then alerts us when your modem supplies are dropping and we order some more for you.

Easy as! What could possibly go wrong? Many things it seems, but a stocktake can quickly put things right.

We are asking all Jump partners to carry out a simple stocktake over the summer holiday period, so that we start the new year with a clean slate. All you need to do is count the number of modems you have available for issue and check cell W2 (Actual Stock on hand) in your Jump GSheet. If these two numbers are the same – Bingo! You are definitely on Jump’s ‘nice’ Christmas list.

If the numbers differ, just send us an email (jump@diaa.nz) listing the IMEI numbers of the modems you are holding, so that we can mark the others as ‘allocated’ and you are automatically added to the ‘nice’ list.

If you are scratching your head, wondering how to access your Jump Sheet to find cell W2, we have created a mirror copy here that you can check – note columns B, C and D in particular.

We are worried that some partners appear to be still holding the older B315 and B618 modems (columns E and F in the mirror copy) and that might prevent them getting on the ‘nice’ list. Our records indicate there are nearly 200 of these older modems still in partners’ stocks. We know some of these will be reset modems and provided they are suitable for re-issue, that is fine, but we ask you to issue these ahead of any of the newer Smart modems. However, we suspect that in some cases, this could just be a matter of modems being issued without Profile Forms being completed. Your stocktake will solve this problem and you automatically join the ‘nice’ list.

So, just to make sure you make it to the 2023 ‘nice’ list, please send an email to jump@diaa.nz confirming your Jump modem stock matches our records or advising us where there a differences – either way you join the ‘nice’ list for the Jump Summer Stocktake.

And we all know what happens for people on ‘nice’ lists at Christmas!