One Android problem fixed but another emerges

My previous post celebrated the launch of the new Jump Android App that included a bug fix for the shorter broadband numbers. But unfortunately, another bug has emerged with the Android version of the Jump App.

When customers click on ‘top up’ in the App, the App closes – thanks to Noha from Porirua Library who first reported this.

The good news is that the app team has already isolated the issue and submitted code to fix it – and it is only affecting the Android version. The not so good news is that we don’t know how long it might take before the App can be updated on the Google Play Store. This update has to be approved by Google and is outside the control of the Spark app team.

The suggested workaround for customers in the meantime is to use the dashboard on a PC to do the ‘top up’ or a browser on their smartphones. Of course, they can also top up using the Jump Interactive Voice Response front-end on calls to the Skinny Care Team (0800 475 4669).

The Jump team expects to have a definitive timeline next week for the update to be uploaded.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world. View all posts by Laurence Zwimpfer