I have confirmation from the Skinny Jump team that yesterday’s fault has been fixed and Jump is back to business-as-usual. Everything working as it should – website and Apps. The issue with Android phone signups for 10 digit broadband numbers is still being worked on, so please continue to use browser sign ups for customers with Android phones. We have been alerted to a possible related problem with web signups not being reflected in the Android App, so please make sure your customers do load the Jump App on their phones after you have signed them up and check that they can log in.
We would appreciate notification of any situations where this isn’t working, preferably with a screen shot from the Android phone. Thank you.
Digital Inclusion Alliance Aotearoa 