Some partners reported an issue with the Jump App on Android devices and we escalated this to the Skinny team to investigate. They have been able to replicate the problem and are actively working with the App development team to apply a fix.
Customers who have topped up their accounts and have available credit (and Jump data packs available to purchase, i.e. within the 6 allowable renewals each month) have discovered that they are unable to purchase a pack. They receive the following screen:
Until this issue is resolved please advise customers to call the Skinny Care Team and they will be able to assist them purchase a Jump pack.
We will provide an update as soon as this is resolved. Note that this doesn’t affect iOS (Apple) customers.