This story could become a TV series! My original post suspected a BB number error (as modems were shipped this week with only six digits after the 0204). However, after some testing by the Skinny Jump team, it was confirmed that these broadband numbers are legitimate and modems with the shorter numbers have been provisioned for Jump. My update post sent us on a different path of investigation – looking at how the BB number is being entered.
We now have more evidence from partners that there is nothing wrong with the modems nor the shortened BB numbers. The difference seems to be how the BB number is entered. The Jump App makes it clear that the BB number must be entered without any spaces, i.e. 0204xxxxxx (for the shorter numbers) or 0204yyyyyyy (for the longer numbers).
But two partners have reported that the App now appears to have a mind of its own and in some situations automatically adds spaces to the BB number (see example below). Note the ! triangle in the broadband number field, signifying an invalid BB number. So this suggests a new line of inquiry.
We were first alerted to this issue by Carla at Hastings Library and she explained a workaround that her team discovered:
Re: Registering customers for Skinny or Ciena Jump
The issue: The app is automatically putting spaces in the broadband number.
While doing the activation for the modem you may come across an issue where the Jump app won’t let you verify and activate the modem. This means you won’t be able to move forward with the activation. You need to:
- Huakina (open) a new incognito window on the rorohiko (PC)
- Go to Skinny Jump login and get the customer to uru atu (sign-in)
- Click on ‘Activate’ and whiriwhiria (select) ‘Broadband’
- Patopatohia (type) the Broadband number and Verification code
- Get the customer to restart their Jump app and uru atu.
- Continue with usual sign-up.
Kia aro mai (please note) it might take a few seconds to activate but keep clicking on it until the dashboard shows up.
Thank you, Carla, for sharing your solution. This will help keep the Skinny Jump train moving while the investigation continues to try and understand why some partners are facing the ‘auto-fill’ problem while others are not.
Digital Inclusion Alliance Aotearoa 
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