Further to my previous post, I may have been hasty in assuming the 10-digit broadband numbers were the problem. While they were a problem in the past, the Skinny team has confirmed that these are legitimate Jump provisioned broadband numbers and they have been able to set up one without any problem.
So, we need to figure out what the Skinny Jump team is doing that is different to what partners are doing to get the error message. The sign up documentation (user and partner guides) simple refer to just entering the BB number, but there are variations in how this is entered, e.g. 64204xxxxxx (11 digits), o204xxxxxxx (also 11 digits), but if you enter 0204xxxxxx (only 10 digits),maybe this causes a problem? The instruction in Step 5 of the App signup explicitly states not to add spaces, but of course if you are only entering 10 digits, then you could inadvertently enter a space.
So those of you who are up for a challenge, I would welcome your help in solving this problem. Please feel free to try setting up one or more of the recent modem shipment (those with 0204 xxx xxx numbers), trying different number formats. You can always put them through the Modem returns process to reset them after your tests.
Digital Inclusion Alliance Aotearoa 
Hi Laurence,
I just set a modem up for a person, and as far as we can see at our end, everything worked fine. She’s going to go home and plug it in and then text me to confirm if it’s going ok or not.
When activating the BB number in the dashboard, the field says that the number must be 9 or longer, and the number I used was 10. Entered it with no spaces at all so 020xxxxxxx.
Nga mihi nui,
T.
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