Our Ciena Jump signups are moving along steadily, so thank you everyone for your efforts.
There is possibly one area of confusion that would be good to remind everyone doing Ciena signups about.
Every Ciena signup must include a Jump Profile Form, whether a new modem is being issued or not.
We are receiving some Ciena Referral Forms without a Profile Form being completed, often for customers who already have a regular Jump modem and are just seeking the additional sponsorship. But what this means is that we can’t process the application. We rely on the Profile Form to communicate with the Skinny support team that is responsible for Ciena provisioning. Ciena applicants identified through the Profile Form are extracted and added to a Google Sheet shared with Skinny. Skinny then updates this sheet when the modem is provisioned for Ciena and we advise the customer.
It would also be helpful if you can ensure that the parent authorising the Ciena application is the same person as the one completing the Profile Form. Sometimes, we are finding it difficult to match names, especially when it is impossible to read the handwritten name on the referral form.
2 thoughts on “Jump Profile Forms required for all CIENA Jump Signups”
Thanks Laurance, to clarify, when a Jump customer comes in to update into CIENA. As a delivery partner, we “sign up” the customer by completing a Jump profile again, we will need the IMEI and Broad number (which we should be able to find from the google spread sheet,if the modem was issued from the same delivery partner) from the customer and tick CIENA under “which program do you want to participate”, and scan the referral form to DIAA. Do we need to update the google spread sheet as well?
Yes, you have it right. It is helpful to have both the IMEI and BB numbers, but we must at least have the BB number in order to provision the modem for Ciena. We do ask for the BB number on the Referral Form, but not every applicant is completing this, which is why the Jump Profile form is so important. You do not need to update the Google Sheet; we do this based on information provided in the Profile Form