Support for Jump customers impacted by recent severe weather events

The recent weather events in Auckland and Northland have forced many people out of their homes and into temporary accommodation. If customers seek your advice, suggest they check for Jump coverage at their temporary address and if there is coverage they can take their Jump modem with them. Remind them to also contact the Skinny Care team on 0800 475 4669 to advise their change of address and avoid being disconnected.

Any existing Jump customer who has been displaced from their home or is facing additional financial hardship should be encouraged to contact the Skinny Care team and discuss the forms of support that are available.

We are also aware that some fixed line internet services (copper and fibre) to individual homes have been disrupted by flooding and landslides. Households in Jump coverage areas can apply for a wireless Jump modem, as it could be some time before fixed line services are reinstated. Applicants should be advised to check with their internet provider first to understand how long it might take to reinstate their existing service.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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