Malcolm Foster, the Jump coordinator at Shirley Library in Christchurch, has successfully submitted a Jump profile form requesting CIENA provisioning for one of his customers. The Skinny team has actioned the request and a confirming email has been sent to the student.
As one of the first Ciena Jump partners to road test the new processes, Malcolm discovered a problem with our new cunning plan (suggested by one of our Auckland library partners) to provide an option to upload the Ciena Jump for Students Referral Form as part of the Profile Form. We didn’t know until we tried it either that in order to use the file upload feature with Google Forms, people completing the Form must be signed into a Google account.
We quickly decided that this is a complication that partners don’t need and withdrew this option. This means that the only option now is for partners to email a scanned or photographed copy of the Referral Form to jump@diaa.nz
These Referral Forms will be kept securely by DIAA; our advice to Ciena Jump delivery partners is that the original copy be returned to the customer, as this contains useful information about the Terms and Conditions.
Well done, Malcolm, on being the first delivery partner to complete a Ciena Skinny Jump sign-up! I’m sure the family will love having this free service in their home until the end of 2023, and that it will have a huge impact on the student’s learning by having connectivity to complete their school work. Great stuff 🙂
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