Last week, Leah from Chartwell Library in Hamilton encountered a problem during training with the Jump App using the library iPad. Things went fine to start with; she received the authentication code and entered a password. But when she tried to log into the account, she received the following error message:
She then tried the “Forgot Password” link, but ended up with the following screen shot:
The Skinny Team ask Leah to confirm the device model (iPad Mini 5), the operating system on the iPad (15.7) and Jump App Version Number (1.0.6). Armed with this information the App developers were then able to replicate the problem and design a fix. Testing is now in progress, and an update will be loaded to the App Store later this week.
Thanks Leah, for providing such a clear explanation, that has allowed this glitch to be sorted. And thanks, Alan, from the Jump team, who followed this up so quickly.