“Just wondering why the stock levels don’t update”

A Jump partner recently sent me a note wondering why the stock levels didn’t update in his Jump Register after he had submitted a couple of Profile Forms.

I was pleased to receive this message because it confirmed that this partner was (a) completing profile forms; and (b) monitoring their Jump register to ensure that the GSheet record aligned with the actual number of modems they were holding.

I suspect his question arose from a misunderstanding about our back-end processes, which in all fairness, we have probably never explained. It’s all about timings.

Alistair schedules this activity into his daily calendar, and on most days, completes everything the same day, but he doesn’t work at the speed of light (like a computer does), so this means it could be up to 24 hours before the updates take effect.

The Profile Form is a Google Form that automatically populates a Google Sheet.

Alistair, one of our DIAA team, works diligently every day transferring selected information from the Jump Profile GSheet to individual Partner Jump registers. This then updates partners’ stock counts. If this triggers a re-order alert, Alistair then places an order for the supply of more modems.

Alistair also drives DORA, our mobile learning centre, and on days when he is moving the bus, he might not get to do the updates until the next day. But he never lets us down and in that sense he is undoubtedly more reliable than a computer.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

4 thoughts on ““Just wondering why the stock levels don’t update””

  1. Hi Team

    I know that there is a shortage of modems in NZ and there is a 6 week waiting period for new modems. We are a small library in rural Fairlie and we have 5 modems here, which I think for our purposes, is unnecessary. Can we send some back to you, to help alleviate the shortage? Also, are there any that we have issued in the past that are no longer being used? We could try and track them down for you, if that would help?

    Bron Williams Library Manager Mackenzie Community Library Kirke Street Fairlie 7925 036858560

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    1. Kia ora Bron Thanks for your offer. Timaru has a pretty high turnover, so you would be welcome to send surplus modems to them. We will send you a courier label. I suggest you keep two modems, otherwise our stock ordering system will generate another order for you. Can you please email us the IMEI numbers of any modems that you transfer, so that we can update your stock numbers. In terms of tracking down unused modems, we are piloting a scheme to identify households with inactive modems and encouraging them to return their modems if they are no longer required. Thank you for your offer to help with this. Laurence

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  2. Thanks for sending out the courier slip for our excess modems – I’ve sent them off to Timaru. Can you please remind me where to find our StockTake List so I can update our Library’s number of remaining modems?

    Thanks Bron Williams Library Manager Mackenzie Community Library Kirke Street Fairlie 7925 036858560

    On Mon, Aug 8, 2022 at 3:38 PM Bronwyn Williams < bronwynw@mackcollege.school.nz> wrote:

    Hi Team > > I know that there is a shortage of modems in NZ and there is a 6 week > waiting period for new modems. We are a small library in rural Fairlie and > we have 5 modems here, which I think for our purposes, is unnecessary. Can > we send some back to you, to help alleviate the shortage? Also, are there > any that we have issued in the past that are no longer being used? We could > try and track them down for you, if that would help? > > Bron Williams > Library Manager > Mackenzie Community Library > Kirke Street > Fairlie 7925 > 036858560 > > On Sun, Jul 31, 2022 at 6:15 PM Digital Inclusion Alliance Aotearoa <

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