WANTED: Modem Recovery ideas

We are looking for a Jump delivery partner to join a small working group to brainstorm and test some ideas for recovering unused Jump modems.

Our original Jump distribution model was based on library systems that lend books (and other things) for limited periods. Our proposal was for Jump customers to keep their modems for as long as they like, but return them to their nearest delivery partner if they become faulty or if they are no longer required. The modems could then be repaired or simply reset and reissued to another customer.

This has been fairly successful with over 1500 modems being returned for repair or reuse during the last 15 months.

However, our records indicate that many customers do not bother to return the modem when they no longer need it and we are looking for new ways to encourage this.

While we are seeking someone who is currently actively involved in handling recovered Jump modems and who is able to participate in the working group during April, we welcome ideas and suggestions from all partners.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world. View all posts by Laurence Zwimpfer