Pipeline Transfers to plug the Jump Modem shortage

With over 300 Jump delivery partners, it is not surprising that at any point in time there are reasonably large numbers of Jump modems in what we call the pipeline, i.e. somewhere between order placement and allocation to a customer.

As at this morning (Tuesday 8 March 2022), there are 2364 Jump modems in the pipeline. While 74% of all Jump partners have issued a modem during the last three months, there are 78 partners who haven’t.

We understand there can be very good reasons (many of which are Covid-related) why partners are not currently issuing modems and we really appreciate partners’ efforts in helping your customers complete the online application form as an interim measure.

However, we would would like to redistribute any modems being held by partners and unlikely to be issued within the next month or so.

We did our first transfer yesterday from the Bream Bay Trust to Papakura Library. Thank you, Charlie at Bream Bay, for your help.

The way this works is as follows:

(1) Shelley will contact partners who have stocks of modems and who appear to be inactive (we define ‘inactive’ as no modems issued during the last 3 months). It could be just a matter of Profile Forms not being completed so that our records are over-stating the number of modems being held.

(2) Assuming the partner does have surplus modems, Shelley will negotiate the number that could be transferred (typically, quantities of 5 to 10). We then ask the partner to notify us of the IMEI numbers of the modems available for transfer.

(3) Shelley will then arrange for a courier label to be sent to facilitate the transfer. For transfers within Auckland, we may even arrange a same-day pickup and delivery.

(4) We then update the two partners’ GSheets by removing the transferred modems from the donor’s sheet and adding them to the recipient’s GSheet.