We have discovered the same problem first encountered a few months ago – B618 modems are being issued to partners by Ingram Micro without being provisioned for Jump. Three partners have brought this to our attention over the last few days.
At this stage we don’t know the cause of this, but the Skinny team is planning to do a bulk provisioning of all modems issued during the last week to Jump partners. This could affect up to 50 partners who have received modems since Monday 10 May.
Any partners who have used the Modem Reset process to provision modems for Jump and have then issued these modems could find their customers’ accounts being reset. We are currently aware of one partner who has done this and we will make efforts to prevent these modems being reset.
The Skinny team expects to get this sorted tomorrow (Tuesday 18 May), so our advice in the meantime is to set aside any modems received during the last week and only issue older or reset ones. We do not recommend that you use the Modem reset process for any new modems until we get the all clear from the Skinny team.