Hopefully, this time it’s good news! This morning, the Spark Foundation team advised that all pipeline modems (i.e. ones you have received from Ingram Micro during the last few weeks) have now been checked and provisioned for Jump. There are only 12 modems that have been issued to customers that have not been correctly provisioned; the Skinny team is contacting these customers individually to sort this out.
If any partners do receive a returned modem (they will only be B618s) that has been issued during the last few weeks and is causing problems for customers, please use the Returned Modems form to get it reset and provisioned correctly.
Please contact us immediately on email@example.com if you discover any further modems that have not been provisioned for Jump. Please provide the IMEI number of the modem concerned. Thank you.
One thought on “And yet another update on Jump modem provisioning”
Good morning Laurence
Could you please change the delivery address for modems to 65 Maria Place, please, they are still being dropped to our building and left on the door step. Thank you